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From the
Towne
Lake Business Association
Towne Lake area customers expect nothing
less than the best quality services and products from area businesses.
With this in mind, the Towne Lake Business Association (TLBA) has set
the focus for this year on marketing and customer service for our member
businesses.
All of our Lunch 'N' Learn workshops will
carry this theme. We urge and respectfully ask for your help as well.
We are scheduling workshop leaders for these topics, and we realize that
there is a wealth of knowledge within our own community. If you feel that
you may be able to contribute in these areas or if you simply want to
attend one of our workshops, please call us at (770) 517-8210, ext. 550.
The majority of our members do not belong to national or corporate chains
that have the resources to provide this training. Through guest workshop
leaders and leaders within our membership, we are striving to provide
guidance in these areas.
In today's business world, customer expectations
are high and the level of competition leaves no room for error. We are
fortunate here in Towne Lake to have access to a variety of services and
products without ever leaving the area. Businesses normally are told quite
emphatically when something goes wrong, but seldom hear words of thanks
when things go well. Therefore, we as business owners must continuously
focus on improving our services and products. If you come across a business
doing something you particularly like, we would appreciate your spreading
the word. After all, the best form of advertising is "word of mouth."
Be positive and enjoy our community — it is a GREAT PLACE to live,
work and raise a family.
Finally, we want to thank Beverly Hayes of
the Atlanta Journal and Constitution for the February Lunch "N" Learn
Workshop on "Effective Advertising for Your Business."
As always, we thank you for supporting our
local businesses, and thus, our Towne Lake area community. And please
help us "Keep Towne Lake Dollars in Towne Lake."
Wayne Kosbe, President
Don't forget to join us for our
next Lunch 'N' Workshop
"Becoming Customer Focused"
on Tuesday, March 19 at 12:30
p.m.
at Featherstone's at Towne Lake Hills.
Please call (770) 517-8210, ext. 550
to reserve your space today.
NOTE: The Member Spotlight highlights
one TLBA member each month with information showcasing their business.
Visit us at www.tlba.org.
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